Privacy matters at every stage, from browsing to after-sales support. At Zelkio, our goal is to explain the relevant steps in plain language without promising outcomes that depend on carriers, payment providers, or local laws.
1. Information collected
Information may include your name, email, delivery details, order contents, customer-service correspondence, device and browser data, and purchase-related transaction identifiers. Payment details are generally processed by payment service providers rather than stored as complete card numbers by our storefront.
Our approach is to give families information they can act on.
2. Reasons for use
We use relevant information to process orders, arrange delivery, answer questions, manage returns, detect misuse, maintain store security, and comply with lawful accounting or recordkeeping obligations. Optional marketing uses should be separated from essential service communications.
If your order is already in progress, timing may affect available options.
3. Legal grounds and choices
Depending on the jurisdiction, processing may rely on fulfilling a contract, legal obligations, legitimate business interests, or consent. Where consent is required, you can withdraw it without affecting processing that has another valid legal basis.
4. Service providers
Order management, payment processing, analytics, hosting, email delivery, fraud screening, and shipping may involve third-party providers. We share information only as reasonably necessary for the relevant service and subject to appropriate safeguards.
Please review the following information carefully.
5. International handling
Because customers and service providers may be located in different countries, personal information may be processed across borders. Applicable transfer protections and legal requirements depend on the parties and jurisdictions involved.
The specific checkout terms may provide additional details.
6. Cookies and similar technologies
Essential technologies support checkout, security, and cart functions. Optional analytics or advertising technologies may measure usage or personalize content where enabled and permitted. Browser controls and any available cookie settings can affect these technologies.
7. Retention
We keep information for as long as needed for the purposes described, including order support, accounting, dispute resolution, and legal compliance. Retention periods differ by data type; records may be deleted or de-identified when no longer required.
We prefer to explain the process before a problem occurs.
8. Your privacy requests
Depending on your location, you may be entitled to request access, correction, deletion, portability, restriction, or objection. We may need to verify your identity and may lawfully retain certain records despite a deletion request.
Local consumer protections may apply in addition to this guidance.
9. Marketing messages
Promotional email preferences are separate from necessary transactional messages. You can use an unsubscribe control in marketing emails or contact support to request removal from optional campaigns.
10. Children and purchases
Our merchandise is intended for children, but the storefront is designed for adult purchasers. We do not knowingly invite children to provide personal information directly; a parent or guardian should contact us if they believe a child submitted data.
This is how the process works in everyday situations.
11. Security and updates
We use reasonable organizational and technical measures appropriate to our operations, but no online transmission is risk-free. We may revise this policy as services change; the version posted on the store is the current statement.
Our support team can clarify the next step when circumstances differ.
Need assistance? Contact info@zelkio.store.
Keep a copy of the relevant order details for reference.